Support policy
What every customer can expect, in writing. The same for everyone, Government accounts included.
Last reviewed 2026-09-19
Support
Email zeepler@bates-solutions.com, business days, Pacific time. First reply within 2 business days. There is no phone support and no 24/7 cover.
Availability
We target 99.5% a month, checked every 30 seconds from three regions. The measured monthly figure will be published here once there is a full month of it. This is a target, not a service-level agreement, and there are no service credits.
API versions
A released version (today /v1) stays available for at least 12 months after its replacement is announced, and every account is emailed when that happens.
If zeepler closes
At least 90 days' notice to every account.