Support policy

Email info@zeepler.com, business days, Pacific time. First reply within 2 business days. There is no phone support and no 24/7 cover.

Lost your authenticator? Email us from your account's address. We check it is you, wait one business day, then turn off multi-factor authentication so you can sign in with your password and set it up again.

We target 99.5% a month, checked every 30 seconds from three regions, and publish the measured figure each month. This is a target, not a service-level agreement, and there are no service credits.

A released version (today /v1) stays available for at least 12 months after its replacement is announced, and every account is emailed when that happens.

At least 90 days' notice to every account.